Last updated: July 15, 2026

Refund Policy

Brandclip is a trademarked product of Prismic Studio. This Refund Policy explains when and how you can request a refund for credit purchases made through Brandclip.

1. Who we are

Brandclip is operated by Prismic Studio in the Netherlands, European Union.

2. How billing works

Brandclip is sold as one-off credit packs. There are no subscriptions. Credits are spent on AI generations such as images, video clips, voiceovers, scripts, and renders. Because purchases are one-off, refunds are handled under the terms below and under our payment provider's one-off transaction terms.

3. Unused credits

You may request a full refund of a credit pack within 10 days of purchase, provided that none of the credits from that purchase have been spent. Once any credit from a pack has been used, that pack is considered partially consumed and is handled under section 4.

4. Used credits

Credits that have been spent on an AI generation are non-refundable, because we incur third-party AI and compute costs the moment a generation runs. This applies whether or not you were satisfied with the creative result. AI output quality is inherently variable and subjective, and is not on its own grounds for a refund.

5. Service-delivery failure

If credits were charged but our service failed to deliver the output you paid for, for example a generation was billed but produced no usable result due to a fault on our side, we automatically re-credit the affected amount to your balance — you do not need to contact us. In the rare case an automatic re-credit does not apply, contact support and we will review and re-credit or refund the affected amount as appropriate. This failure-remedy path is separate from the unused-credit refund in section 3.

6. How to request a refund

Email info@prismic.studio with your account email and the approximate purchase date. We respond within 2 business days. Approved refunds are issued to your original payment method via Polar, our payment provider.

7. Processing fees and taxes

Refunds are issued for the purchase amount. Payment-processing fees are non-refundable and may reduce the refundable net in the same way they do for any merchant on Polar. Taxes are handled and refunded automatically by Polar, our merchant of record.

8. Fraud and abuse

We may decline refunds where we detect abuse of the refund process, for example repeatedly buying, fully consuming, and refunding credit packs.

9. Merchant of record

Polar is the merchant of record for purchases made through Brandclip. Polar initiates all refunds, and may issue discretionary refunds within its own policy windows to prevent chargebacks, even where this policy would not otherwise require one. This policy does not override Polar's rights as merchant of record.

10. Changes

We may update this Refund Policy from time to time. When we do, we will update the date at the top of this page.

11. Contact

For refund questions or requests, contact Prismic Studio at info@prismic.studio.